Subscriptions and billing

How it works depends on your program. For help with a subscription, email support@nimbushealthcare.com or message your care team under Messages in the Nimbus Member Portal (opens in a new tab).

WeightWise RX™

• No pause button. WeightWise RX™ does not have a pause feature. To pause, wait to complete your next refill check-in until you are ready for your next fill. Once you submit a refill check-in, that fill starts right away and cannot be paused or delayed.
• 1-month plan. Billed as you go. There is nothing you need to do to stop it. If you do not complete your next refill check-in, you are not charged and you receive no further medication. Your account goes Inactive on its own, and your treatment history is saved. To close your account formally, contact support.
• 3-month and 6-month plans. These are fixed-term plans, paid in full when you enroll, so your subscription continues through the end of the term you purchased. They renew automatically at the end of the term unless you cancel before then, and Nimbus emails you a heads-up before any renewal charge. If you cancel, future renewals stop and you are not charged again at the end of the term. Mid-term cancellations with a refund are considered case by case. See the refund policy.
• Plan length. You cannot change between 1-month, 3-month and 6-month plans mid-cycle. You can choose a new length at your next renewal.

To cancel WeightWise RX™ in the portal

1. Go to the My Plan tab.
2. Tap the gear icon on your plan card, or the Manage Plan button, to open Plan Settings.
3. Tap Cancel plan.
4. Select a reason, add a comment if you like, and tap Confirm.

NimCore® and HairWise

• Cancel. You can cancel at any time in the portal under Subscription Settings.
• Pause. In the portal, open your subscription settings and select Pause on the subscription. You receive a confirmation email.
• Resume. In the portal, open your subscription settings and change your resume date. You receive a confirmation email with your updated date.
• NimCore® Women. To pause or cancel, send the request through the portal or to support before your next renewal date, to help prevent another monthly charge.

Restarting WeightWise RX™ after a break

• Within 6 months: purchase a new subscription and complete a refill check-in. A full intake is not required.
• More than 6 months: purchase a new subscription and complete a full intake, including updated ID verification and a new body photo. This is required for your clinical safety.

If your subscription is updated, you receive a confirmation email. Any amount changes show from the next invoice.

You are not missing any of your prescribed medication. Your first fill was dispensed correctly. We do not dispense the whole subscription at one time. It ships in scheduled fills as part of our fulfillment process.

Your refill check-in opens around 23 days after payment for your first cycle, and 23 days after you complete each check-in after that. Your medication does not refill automatically. Because you have already paid for your plan, your next shipment is held, not cancelled, until you complete your check-in, so complete it as soon as it opens to avoid delays.

Once you complete it, a licensed clinician reviews it, usually within 24 to 48 business hours, and sends in your new prescription. It ships within 5 business days after approval.

We accept:

• Major credit cards (Visa, Mastercard, American Express and Discover)
• Debit cards
• HSA and FSA cards
• Klarna

Split payments. We cannot split a payment between two credit cards. The full amount must be charged to a single payment method.

HSA and FSA. Nimbus services are eligible for HSA and FSA payment. Check with your plan for eligibility and any documents it needs. A letter of medical necessity for HSA and FSA reimbursement is available only from a WeightWise RX™ clinician.

Insurance. Nimbus does not accept insurance. All payments are out of pocket.

You can do this in the portal:

1. Log in to your Nimbus Member Portal (opens in a new tab).
2. Open Bills & Invoices. Either go to Quick Links, then My Account, then Bills & Invoices, or go to My Plan, then Account Settings, then Bills & Invoices.
3. Update your payment method.

Bills & Invoices also shows your payment history, lets you download past invoices and shows upcoming charges. If you cannot find it, or you notice a discrepancy, email support@nimbushealthcare.com.

Yes. Here is how it works.

1. Invite someone through the referral feature in your Nimbus Member Portal (opens in a new tab).
2. When that person starts a treatment plan, you earn a reward.
3. You receive $25 off one month of treatment.

The person you refer also receives $25 off their first month of treatment.

How to use your coupon

1. Log in to your portal.
2. Select your treatment plan.
3. Click Apply on the coupon banner.
4. The $25 discount is applied to your next month.

The discount applies to all Nimbus treatment plans (WeightWise RX™, NimCore® and HairWise). You earn a coupon each time a referred person starts a plan. Coupons must be applied manually in the portal.

The annual telehealth visit is included in your subscription at no additional cost. You do not need to pay extra. This applies to NimCore® (hormone optimization) subscriptions.

When it is time for your annual follow-up, you receive instructions on how to schedule it. Please complete it promptly to keep your care continuous.

At the visit, your clinician reviews your progress and treatment history, checks whether any adjustments are needed, and answers your questions.