Labs and test kits
How to activate your test kit, how to prepare for your labs and when results arrive.
Already a patient? Log in and ask Nimy.
Nimy can answer questions about your program, billing, shipping and your account.
Nimy is an AI assistant, not a clinician.
How do I activate my test kit? Where do I enter my kit ID?
- Find the QR code on the postcard included in your kit.
- Scan the QR code with your phone camera.
- Enter the Kit ID found on your test kit packaging.
- Follow the on-screen instructions to complete activation.
If you cannot scan the QR code, use one of these links:
Trouble collecting your sample? Detailed instructions are included with your kit. If you need more help, email support@nimbushealthcare.com.
Missing a piece? If your kit is missing any components, email support@nimbushealthcare.com and we will send a replacement.
How long until I get my test results? Where can I see them?
Expect your test results within 7 business days of the lab receiving your sample. Some tests may take longer.
You receive an email when your results are ready. To view them, click View My Results in that email, or log in to your Nimbus Member Portal (opens in a new tab) and open the lab results section.
Once your results are uploaded, a licensed clinician reviews them. If you are a NimCore® patient, your clinician creates a treatment recommendation based on your labs, and you are notified when it is ready for your review.
If you have questions about your results, message your care team in the portal or email support@nimbushealthcare.com.
Do I need to be fasting for my labs?
Yes. For NimCore®, labs should ideally be fasting, unless your care team gives you different instructions for your order. Fasting is needed to get an accurate, clear picture of your blood levels.
Follow the preparation instructions sent with your lab order, and do not stop a prescribed medication unless a clinician tells you to.
Is there a certain time when NimCore® Men should be retesting?
When collecting your sample for testing, men can collect at any time of the month. Fasting is recommended.
Should I avoid using non-prescription (over-the-counter) anti-aging cream before I take a test?
Yes. Stop using anti-wrinkle creams at least 3 days before collection. During those three days, you may use moisturizing creams that are safe for infants.
I ate breakfast or brushed my teeth and then started collecting my saliva. Should I start over?
Yes. Begin collection again the next morning. Rinse the tube with warm water (no soap) and let it air dry. Then collect within 20 to 30 minutes after waking, and before eating, drinking, brushing or flossing your teeth.
Already a patient? Log in and ask Nimy.
Nimy can answer questions about your program, billing, shipping and your account.
Nimy is an AI assistant, not a clinician.
Cannot log in? Email support@nimbushealthcare.com.
