Your patient
AsksAsks in the conversation with Nimy.
Nimy · Personal Health Agent
Your patients ask. Nimy connects the dots.
Nimy is the Personal Health Agent in your patient portal. It helps each patient find their way through their care, from intake to labs to delivery, and keeps them in touch with your care team. Clinical decisions stay with your clinicians.
Nimy is an AI assistant, not a clinician. It does not diagnose, treat or prescribe.
What patients can ask Nimy
What is next for me?
Nimy explains where the patient is in their program and what comes next.
Where are my labs?
Nimy explains where the lab order stands and helps book a draw at a partner lab.
I need a person.
Nimy posts the question to the care team, in the patient's own words.
Nimy also answers common questions about the program, the portal, billing, shipping and the account. Features depend on how your practice delivers care.
Nimy is an AI assistant, not a clinician.
Where Nimy stops.
Ask Nimy about a symptom and it does not guess. It says that only the provider can assess it, and offers to send the question to the care team in the patient's own words.Nimy does not
- give medical advice, diagnose, or recommend treatment or dose changes
- prescribe, change or cancel a prescription
- process refunds or change billing
- handle emergencies. For a medical emergency, call 911.
Clinical decisions and medication changes belong to your clinicians and pharmacists. IntelliHealth® supports them, and a licensed provider makes the final call. See IntelliHealth®
Licensed clinicians make every clinical decision. Licensed pharmacies prepare and dispense. Nimbus OS® is the record they share.
Intake, one honest question at a time.
Nimy guides a new patient through intake at their own pace, in your clinic's name. A provider reviews every answer.
Tell me what is going on.
Nimy introduces itself and asks a few honest questions.
Pick the chapter that fits.
The patient chooses the chapter that fits.
Say what matters most.
The patient says what matters most right now.
A provider reviews.
A provider reviews the answers and suggests a plan. A next step does not always mean a prescription.
The provider decides.
The provider decides the final treatment.
Before the first questionThe patient sees that Nimy is an AI assistant, not a clinician, and agrees first.
In your clinic's nameAt their own paceOne honest question at a time.
A person is one ask awayIn their own wordsAnswers go straight to the care team.
Memory stays off until the patient turns it onProvider reviewA provider reviews every answer and suggests a plan.
Not every next step is a prescriptionFinal treatmentThe provider makes the call.
Clinical decisions stay with cliniciansNimy is an AI assistant, not a clinician.
Transparent from the first message.
Before the first chat, patients see that Nimy is an AI assistant, not a clinician, and agree before they start.
The patient can ask for a person in the conversation.
Nimy memory stays off until the patient turns it on.
One record, so the answer matches what your team sees.
Nimy answers from the same Nimbus OS® record your team works from. When a patient needs a person, Nimy offers to send the question to the care team, in the patient's words.Your clinic's name on the door. Patients see your clinic's name, with Nimbus behind it.
Nimy
Answers from the recordAnswers from the same Nimbus OS® record your team works from.
Your care team
Sees the questionSees the question, in the patient's words.
Order status answered by Nimy
6mA patient asked where the order stands
Question for the care team
4mSent from Nimy, in the patient's words
Lab draw booked
2mAt a partner lab, from the patient's request
What your team sees
Answers, questions and updates arrive in one quiet stack, each tied to the same record in Nimbus OS®.
Nimy is an AI assistant, not a clinician.
One record. Two sides of care.
Patients · Nimy
Care team · IntelliHealth®
Nimbus OS® record
Human providers make the final call.
For patients: Nimy.
Helps patients navigate their care and reach their care team. Answers from the record. Never makes a clinical decision.
For clinicians and pharmacists: IntelliHealth®.
Brings the available patient information together for review, with sources shown.
Where Nimy is included.
The patient portal with Nimy is part of Hybrid Path and Direct Path. Nimy availability depends on how your practice delivers care.
Nimy is an AI assistant, not a clinician.
