Account, portal and Nimy
How to log in to the portal, manage your account and reach support.
Already a patient? Log in and ask Nimy.
Nimy can answer questions about your program, billing, shipping and your account.
Nimy is an AI assistant, not a clinician.
How do I access my patient portal?
Log in at the Nimbus Member Portal (opens in a new tab), or use the web address on the Register your kit card that came with your kit.
NimCore® Women members sign in with the email address connected to their Nimbus account. Nimbus sends a verification code to that email, and you enter the code. No password is needed.
If you have trouble logging in, email support@nimbushealthcare.com and the support team will help you. NimCore® Women members can also call 1-888-975-2872.
How do I reset my password or update my email address or shipping address?
Reset your password
- Go to the Nimbus Member Portal (opens in a new tab) login page.
- Click Forgot Password.
- Follow the instructions sent to your email.
- Create a new password and log in.
NimCore® Women members sign in with an emailed verification code and do not have a password to reset.
Update your email address. Contact support@nimbushealthcare.com. Email changes cannot be made in the portal, for security reasons.
Update your shipping or billing address. See How do I change my shipping address?
What is Nimy, and what can it help with?
Nimy is the Personal Health Agent in the Nimbus Member Portal (opens in a new tab). It helps you find your way through your care and reach your care team.
Nimy is an AI assistant, not a clinician.
Where to find it. Open the Chat tab in the portal. The same tab lets you message your care team and the support team.
What Nimy can do
- Answer common questions about refills, shipping, billing and your account
- Share general information about WeightWise RX™, NimCore® and HairWise
- Point you to the right support channel and help you reach your care team
What Nimy cannot do
- Prescribe or change your medication. Only your clinician can do this.
- Make clinical decisions or read your results as medical advice.
- Give emergency medical advice. For a medical emergency, call 911.
- Process payments or subscription changes. Contact support for these.
How do I contact Nimbus? How do I message my clinician?
Email support. Write to support@nimbushealthcare.com for billing questions, subscription changes, shipping issues and general inquiries.
Phone. NimCore® Women members can call 1-888-975-2872 for account, billing or access help.
Portal messaging. Log in to your Nimbus Member Portal (opens in a new tab) to message your care team directly. This is the best option for clinical questions, treatment plan questions, side effects and lab results.
Nimy. Nimy, the Personal Health Agent in the Nimbus Member Portal, helps you find your way through your care and reach your care team. Nimy is an AI assistant, not a clinician.
For urgent clinical concerns, message your care team in the portal instead of sending an email. For a medical emergency, call 911. If you are in emotional distress or having thoughts of self-harm, call or text 988.
Response times
- Email: within 1 business day
- Portal messages: within 24 to 48 business hours
Already a patient? Log in and ask Nimy.
Nimy can answer questions about your program, billing, shipping and your account.
Nimy is an AI assistant, not a clinician.
Cannot log in? Email support@nimbushealthcare.com.
