Patient help

Answers for Nimbus patients

Search the questions patients ask most, or pick a topic below.

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Nimy can answer questions about your program, billing, shipping and your account.

Nimy is an AI assistant, not a clinician.

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WeightWise RX™
How WeightWise RX™ works, what each program includes and what happens after you sign up.
11 answers
NimCore®
What NimCore® includes, how the program runs and when you see your clinician again.
4 answers
HairWise
How the HairWise program works and where to find your instructions.
3 answers
Subscriptions and billing
How to pause, resume or cancel, how to update your payment method and what your plan includes.
6 answers
Refills and medication
How to request a refill, how your medication is supplied and how to store it.
13 answers
Shipping and delivery
When your order ships, how to track it and what to do if a package arrives warm.
3 answers
Labs and test kits
How to activate your test kit, how to prepare for your labs and when results arrive.
6 answers
Account, portal and Nimy
How to log in to the portal, manage your account and reach support.
4 answers

Common questions

Where is Nimbus available?

WeightWise RX™ and NimCore® are available in 37 states and the District of Columbia.

See the current picture on Where we serve.

Do you accept insurance?

No. Nimbus does not accept insurance and does not bill insurance directly. All payments are out of pocket. You may be able to get reimbursed by your insurer, depending on your plan.

To seek reimbursement. Request a receipt or invoice from Nimbus after your purchase, and submit it to your insurer. Nimbus can provide an invoice for HSA and FSA submission, and a letter of medical necessity for a GLP-1 claim if you need one. Nimbus cannot guarantee that your insurer will cover its services.

For HSA and FSA payment, see What payment methods do you accept?

What do I do in case of a health emergency?

In case of an emergency, call 911 immediately or visit your local emergency room.