Shipping and delivery

WeightWise RX™ medication ships from Lake Hills Pharmacy, an NABP-accredited 503A compounding pharmacy. Refrigerated medication ships cold-packed.

Timeline. Your medication ships within 5 business days after payment is received or, for a refill, after your clinician approves your prescription. Allow up to 5 business days from the ship date for delivery, so up to 10 business days in total.

Tracking. You receive an email from FedEx with a tracking number when your package ships. You can also check your shipment status in the Nimbus Member Portal (opens in a new tab).

What is included. Your medication and the medical supplies needed to give it, such as syringes and alcohol swabs for injectables.

If your package seems late. If it has been more than 5 business days since you received your tracking number, email support@nimbushealthcare.com.

NimCore® Men patients also receive a confirmation email when the package is delivered.

Refrigerate your medication as soon as it arrives. Do not freeze it.

Nimbus ships medication in temperature-stable packaging, but a package can sometimes arrive warm because of a shipping delay. Arriving warm does not automatically mean your medication is compromised. Compounded WeightWise RX™ medication has been through stability testing, and it is still safe to use as long as it was not exposed to temperatures above 120°F for more than 7 days. Refrigerate it on arrival and use it as planned.

If your package sat in the heat for longer than that, or you are not sure, email support@nimbushealthcare.com with your order details before you use the medication.

Tips to protect your shipment

• Track your package and plan to bring it inside promptly.
• If possible, arrange delivery for a time when someone is home.
• Consider a delivery locker, or ask a neighbor to collect the package on hot days.

You can update your shipping or billing address in the Nimbus Member Portal (opens in a new tab). Do it well before your next refill ships, so your order is not sent to the wrong location.

1. Log in to your portal and open your profile details under My Account.
2. Enter your new details in the shipping or billing address fields.
3. Save your changes with the Update Profile button.

Then email support@nimbushealthcare.com to tell the team about the change. This lets them check that your new address has reached the pharmacy before your next order ships. Include your full name, your patient ID or the email on file, and your new shipping address.

If a shipment is already in transit, the address change applies to the next one.

For WeightWise RX™ patients. Shipments are tied to your refill cycle, so the best time to update your address is before you complete your refill questionnaire.

For NimCore® Women members. Message your care team in the portal before your next prescription is processed. Include the new address and the date it takes effect. Do not send payment card information in a message or an email.