You’ll create a Nimbus account during the checkout process when purchasing your product. To log back in, visit this link and sign in using the login credentials you created at purchase.
Login to your Nimbus account and click on the "Payment Methods" tab on the left-hand side. From there, you’ll see the option to update your payment information directly on that page.
You can view your provider’s recommendation in the Recommendations tab of your Nimbus account. Your order(s) will typically arrive within 5–7 business days after you accept your treatment recommendation.
You’ll receive an email with a refill intake form when it’s time to refill. Please complete the form, as we cannot ship your next dose without it.
Login to your Nimbus account and go to the My Profile section. From there, you can update your shipping address, which will be applied to your next shipment.
Due to legal restrictions, our prescription medications and supplements can't be returned or refunded. Please contact support@nimbushealthcare.com with any questions.
At Nimbus Healthcare, we are committed to providing our patients with high-quality online prescription services. It's important to understand our refund policy which is guided by federal regulations and our commitment to patient safety.
Federal Law Compliance
Due to strict federal laws governing prescription medication, Nimbus Healthcare adheres to a no-refund policy for all prescribed medications. This policy is in compliance with federal law law, which prohibits the return and refund of prescription medications once they are dispensed. This law ensures the safety and integrity of medications, and we align our policies accordingly for the safety of our patients.
Subscription Acceptance and Terms
As part of our prescription process, every patient is required to review and accept their subscription recommendation before starting their subscription. During this process, patients are informed about the terms and conditions of our service, including our no-refund policy. By accepting the subscription recommendation, patients acknowledge and agree to these terms, including the understanding that refunds are not permitted once a prescription has been approved and processed.
Understanding Your Prescription
We encourage patients to thoroughly review their subscription recommendations and consult with our healthcare professionals if they have any questions or concerns before accepting their prescription. Our team is dedicated to ensuring that patients are well-informed about their medications and the associated policies.
Exceptions and Support
While refunds are not available, we are committed to supporting our patients throughout their treatment journey. If you encounter any issues with your prescription, such as receiving the wrong medication or a damaged package, please contact our support team immediately for assistance. Our priority is to ensure your safety and satisfaction with our services.
Contact Information
For any inquiries or concerns about our refund policy or your prescription, please contact our customer support team at support@nimbushealthcare.com. We are here to assist you with any questions you may have.
