How to Contact Nimbus Support

Contacting Nimbus Healthcare

Email Support

support@nimbushealthcare.com

Use email for:

• Billing questions
• Subscription changes
• Shipping issues
• General inquiries

Patient Portal Messaging

Log into your patient portal to message your care team directly. This is the best option for:

• Clinical questions
• Treatment plan questions
• Side effect reporting
• Lab result questions

Chat with Nimy

Nimy is your AI health coach available 24/7 in the patient portal. Nimy can help with:

• Frequently asked questions
• Program information
• General guidance

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Tip: For urgent clinical concerns, always message your provider directly through the patient portal rather than using email.

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Response Times

• Email: Within 1 business day
• Portal messages: Within 24 to 48 business hours
• Nimy: Instant, 24/7